Return policy

Return policy of e-girl-style.de

We at e-girl-style.de are committed to ensuring your complete satisfaction as a customer. If you are not completely satisfied with your purchase, we are here to help. Here is our return policy which will guide you through the process of returns and exchanges within 14 days:

The return address for your items in case you need to make a return or exchange. Please use the following address:

NOVA/BERTHOLLIER Le Viviers 73800 CHIGNIN FRANCE.

When preparing your return package, please make sure to pack the items securely to avoid damage during transit. We recommend that you use appropriate packaging and keep the tracking number of your shipment.

Please note that unless there is an error on our part or the product is defective, return shipping costs are the customer's responsibility. We recommend that you use a trackable shipping service to ensure safe delivery and to be able to track the status of your return.

Once we receive the returned items at the provided address, our team will conduct the inspection to check the condition of the products according to our return policy. We will endeavour to process your return and issue a refund or exchange as quickly as possible.

If you have any further questions about our return address or the return process in general, please contact our customer service. We are here to help you and provide you with personalized support.

We thank you for your trust and understanding. We do everything to make your shopping experience at e-girl-style.de pleasant and stress-free.

Conditions for returns:

We accept returns within 14 days from the date we received your order.
Returned items must be in their original condition, unworn, unwashed and with all tags and original, undamaged packaging.
Return procedure:

To make a return, please contact us via email or phone to receive a return number and detailed instructions.
Please pack the items you wish to return carefully, preferably in their original packaging or in suitable packaging to ensure adequate protection during transport.
Return costs:

The cost of return shipping is to be borne by the customer unless there is an error on our part or the product is defective.
We recommend that you use a trackable shipping service to return items to ensure safe delivery.
Refunds:

Once we receive and inspect the returned items, we will refund the appropriate amount, less the original shipping costs, within a reasonable time.
Refunds will be issued based on the original payment method used at the time of purchase.
Exchange :

If you would like to exchange an item, please contact us to check the availability of the desired size or model.
Exchanges will be processed while supplies last. If the desired item is not available, a refund will be offered as an alternative.
Customer service :

Our customer service team is here to assist you throughout the return process. Please do not hesitate to contact us if you have any questions or concerns. Email: egirl.stylede@gmail.com
Thank you for taking the time to read our return policy. We strive to resolve any issue quickly and fairly. Your satisfaction is our top priority.

The team of e-girl-style.de